FAQ: Clear your doubts
Discover the answers to our customers' most frequently asked questions, for any additional information you will always have our assistance team available in chat
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Do I have to book in advance or can I decide at the last minute?
Do I have to book in advance or can I decide at the last minute?
➡ Booking in advance guarantees you discounted prices and priority access. In any case, you will pay at the entrance so you are free to choose what to do until the last moment.
➡ How does it work?
We only put you on the discounted event list if you have paid for some tickets in advance. But be careful: you do not pay us the discounted price, you pay the ticket directly at the door, so keep maximum flexibility!
➡ If you decide not to go, you have not lost any money and you are not under any pressure.
How does the IBIZA PRIVILEGE PASS work?
How does the IBIZA PRIVILEGE PASS work?
➡ The IBIZA PRIVILEGE PASS is an exclusive discount bracelet through which you can access exclusive discounts and agreements in Ibiza, once you have requested it you will receive a QR code via email that you will then have to present at our stand in Ibiza to receive the bracelets.
➡ Our team will contact you after receiving the QR code to show you all the agreements and give you all the information about the best events and unmissable activities during your stay in Ibiza
Can I request more than one bracelet?
Can I request more than one bracelet?
➡ Of course, it is possible to request as many bracelets as there are members of your group at the same time.
➡ The person who completes the request will be the group contact and will act as an intermediary with our support team
How do I know I have official confirmation?
How do I know I have official confirmation?
➡ You will receive the official event tickets with all the booking details by email.
Can I choose between multiple events or are they fixed packages?
Can I choose between multiple events or are they fixed packages?
➡ Every experience is personalized. We help you choose the perfect events for you and your group.
What if I want a VIP table?
What if I want a VIP table?
➡ We have direct contacts with all the most exclusive clubs in Ibiza and we can guarantee you the best treatment for VIP tables and bottle service.
What happens if I have a problem entering the club?
What happens if I have a problem entering the club?
➡ Your reference promoter is always available to solve any inconvenience. Just a message on WhatsApp!
How do I know it's not a scam?
How do I know it's not a scam?
➡ Funaway is a company that has been operating in Europe for 10 years, with over 50,000 satisfied customers and direct partnerships with the managers of the best nightclubs.
➡ We only work with official channels and your tickets will arrive directly via email with official confirmation.
Are the prices higher than the official ones?
Are the prices higher than the official ones?
➡ No, on the contrary! Thanks to our special deals, you get discounted prices compared to those who buy at the last minute.
Is there a hidden fee or additional costs?
Is there a hidden fee or additional costs?
➡ No, no extra cost. We always provide you with the clear price before booking.
Do you also rent cars and scooters?
Do you also rent cars and scooters?
➡ Yes! Contact your reference promoter to find the best option for you.
Do you organize boat parties or days in Formentera?
Do you organize boat parties or days in Formentera?
➡ Absolutely! We can book you an exclusive boat party or a VIP excursion to Formentera with lunch included.
If we are a large group, can we have special treatment or discounts on tickets?
If we are a large group, can we have special treatment or discounts on tickets?
➡ Of course! The more you are, the more benefits we can offer you. Write to us for a customized offer.
Are there age restrictions to enter Ibiza clubs?
Are there age restrictions to enter Ibiza clubs?
➡ Yes, the minimum age for clubs is 18. Some VIP events may be 21+. Always ask your referral consultant
What happens if my name is not on the list at the entrance?
What happens if my name is not on the list at the entrance?
➡ Never happened! But if it does, just contact your promoter right away, and we'll fix it right away.
Besides the clubs, can you recommend us the best restaurants and beach clubs?
Besides the clubs, can you recommend us the best restaurants and beach clubs?
➡ Of course! We have agreements with the best restaurants and beach clubs in Ibiza.
If I arrive late, will I lose the discounted entry?
If I arrive late, will I lose the discounted entry?
➡ It depends on the event! If your free or discounted entry is valid until a certain time, we recommend that you be on time. If you have any problems, notify the promoter immediately.
